SHIPPING & RETURNS
SHIPPING POLICIES
Shipping Methods and Costs
Shipping costs are automatically calculated based on weight. Small deliveries are made from German warehouses or by Finnish Post. Larger deliveries via GLS Finland.
Shipping is mainly from a German logistics center.
We regularly send our goods to Germany in large packages and can therefore
offer much cheaper shipping costs.
Shipping and packaging costs within Germany:
0 – 100 grams: 2 euros
101 – 200 grams: 3 euros
201 – 300 grams: 5 euros
301 – 400 grams: 7 euros
401 – 500 grams: 9 euros
501-600 Grams: 11 euros
Shipping and packaging costs within the EU:
0 – 100 grams: 3.50 Euro
101 – 200 grams: 5 euros
201 – 300 grams: 7 euros
301 – 400 grams: 9 euros
401 – 500 grams: 11 euros
501 – 600 grams: 15 euros
For larger deliveries please contact us: post@abovethepolarcircle.com
Flat rate shipping and packaging costs within Finland:
0 – 200 grams: 3 euros
201 – 500 grams: 9 euros
delivery times
Unless otherwise stated, items are usually shipped within 1-3 days. If a delay occurs, the customer will be informed as soon as possible. Please note the longer delivery times from Finland. Please allow up to 7 days for your order.
transport damage
If you receive goods that have been damaged in transit, please complain to the deliverer immediately and contact us as soon as possible.
RETURNS & EXCHANGES
right of withdrawal
You have a 14-day exchange and return right on all purchased products. This right only applies to unopened, unused and marketable products.
The return must be reported promptly and in advance to the following address: post@abovethepolarcircle.com
This right of return also applies to defective products or incorrectly delivered products. In this case there are no shipping costs.
The products you wish to return must be well packaged, preferably in the same packaging as when you received them.
In order to exercise your right of withdrawal, we ask you to ...
ATPC Media
Puthaanrannantie 85, FIN-99300 Muonio
... to provide the following information and clearly withdraw from the contract:
- Reason for return (damaged or wrong item)
- Name and order number
- Do you wish to return the goods and have the purchase price refunded, or do you wish to have the damaged or incorrectly delivered goods resent
- For a return transfer, we ask that you provide your account number
Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back.
At Company: ATPC Media T:mi
Address: Puthaanrannantie 85, FIN-99300 Muonio
Email: post@abovethepolarcircle.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (if notice is on paper)
date
(*) Delete where not applicable.